Frequently Asked Questions

WHERE DO YOU GET YOUR PRODUCTS FROM?
Our products come from various national retailers and include new, returned, and overstock items.

DO YOU OFFER SOME KIND OF WARRANTY?
Most of our products come with the original manufacturer’s warranty. If an item arrives broken or defective and you would rather not deal with the manufacturer, you may return it according to our return policy (see below).

WHAT IS YOUR RETURN POLICY?
You have 7 days from the day you receive an item to request a refund. For pickup items, that’s 7 days from the day of the pickup and for shipped items that’s 7 days from the delivery date.

WHY ARE YOUR ITEMS SO CHEAP?
We offer very aggressive pricing because our business model is to move products as quickly as possible, making room for new product, and reducing warehouse costs.

I ADDED AN ITEM TO MY CART, BUT WHEN I TRIED TO CHECK OUT, IT SAID THE ITEM IS NO LONGER AVAILABLE.
In many cases, we only receive one or two of the same item.  The first customer to complete checkout (and pay for the product) will get the item.  We recommend that you checkout quickly to ensure you get the items you want.

HOW OFTEN DO YOU GET NEW PRODUCTS?
We restock in lots of approximately 2,000 items. As soon as we have enough available space in our warehouse, we bring in the next lot of merchandise. That can be every 2-3 weeks. To be notified of new lots, opt in to one of our notifications.

DO YOU KNOW WHAT ITEMS YOU’LL GET IN YOUR NEXT LOT?
Short answer, no. Long answer, although we receive a list 1-2 days before a lot arrives, it’s not 100% accurate. In addition, because it’s mixed inventory of thousands of unique SKUs of single quantity, any items that arrive damaged or imperfect are discarded and never make it to our inventory. Therefore, we only really know we have an item after we’ve unloaded it, confirmed it’s new or like-new condition, and scanned it into our inventory. The moment it’s in our inventory, the item is visible on our website and available to our Early Access members and VIP customers for purchase. Anyone else can purchase the item within 72 hours.

WHAT DOES OPEN BOX MEAN?
Most of our items are considered open box because we need to verify the contents of the box and ensure that the item is not damaged, has all parts, and is in new or like-new condition.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credits cards through our payment provider – Square.

HOW IS MY ORDER SHIPPED?
We ship all items through Canada Post.

HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS?
The estimated time of receiving your order will be displayed before placing your order.  You will have the option to upgrade shipping if you need the item sooner.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you may checkout as a guest. However, by registering you’ll enjoy the following benefits:
  • Track your orders and review past purchases
  • Request a return directly from your account
  • Signup for Early Access to new products
  • Accumulate points to qualify for VIP status

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Yes.  We only use your personal information to assist us in providing you with the items you’ve purchased. We will only share your personal information with third parties as required to fulfill your order (i.e. payment provider and shipping carrier). We will never sell or share your email address and will only send you emails that are necessary to fulfill your order or that you’ve opted into receiving.

WHICH DESTINATIONS DO YOU SHIP TO?
We ship anywhere in Canada and the United States

WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
Some items that are either too large or too heavy by Canada Post standards are pick up only.